Pack carefully! However,
nothing can protect parts that are run over by a truck!
British Cycle Supply Company Return Policy
We truly want to ensure satisfaction, however we
reserve the right to exchange, credit, or charge a
handling fee as we see fit; and are unable to be responsible for
mechanic's labour, any shipping charges, or
incidental expenses on returned parts. It is vital that a copy of the invoice,
or packing slip, along with a detailed note be sent with any returns, as we
are unable to handle any adjustments without a copy of the invoice and prior
authorization!! Please allow a realistic amount of time for us to receive
and process your return.
Goods "shipped as ordered but not wanted", "ordered in error", "supplied incorrectly", or found to be "defective upon receipt", can be returned prepaid to the nearest British Cycle Supply Company warehouse, carefully packed and insured, within twenty-one days of ship date for a full credit toward future orders, or exchange for the correct item. (If a refund is desired instead of a credit or exchange, a 15% handling charge will be deducted, minimum $5.00; but after twenty-one days we are only able to issue a parts credit or exchange; no refunds.) After twenty-one days there is a 15% handling charge for parts credits or exchanges, minimum $5.00. Any returns for credit or refund must be as originally supplied, unused, in resaleable condition, with a part number. Electrical parts cannot be returned for refund; only for exchange or parts credit, if found defective upon testing. Do not return entire ignition kits, just the component that has failed.
Goods found having manufacturing defects during use or after installation can only be exchanged or credited, upon receipt and examination of the return. This warranty is limited to sixty days except where the manufacturer offers a longer warranty.
If despatch of a replacement is required before a return is received by us, we will charge for the part and shipping upon despatch, and issue a credit for the parts cost toward future orders upon receipt of the item, after examination and approval.
We reserve the right to decline to accept for return any goods that have been modified or abused, damaged in shipping, returned without a copy of the invoice or packing slip and return authorization, or returned with charges owing.
We will still endeavor to give any problems you may encounter our best consideration even after the periods above have elapsed, if contacted with details, as we do appreciate your business. But please remember that we are unable to handle any adjustments without a copy of the invoice and prior authorization!!